Delivery FAQs

Delivery of the order

Delivery partner
Our delivery partners are DHL and Posten Sweden.

Can I change the delivery address of an order?
Yes, you can change the delivery address until your order’s status is confirmed but not afterwards (i.e. before your order enters the packing process and its status changes to In packing).

Can I send an order to my work address?
Yes. You can use separate delivery and billing addresses.

How can I see if the order has been shipped?
In order to view which orders have been shipped, go to your account and open MY ORDERS.
If the order has been dispatched, its status will be displayed as:

  • Shipped: the order has been packed and dispatched.
  • Partially shipped: only part of the order has been packed and dispatched.

Can I track my order?
You will receive an email with a Track & Trace link as soon as your order is shipped. Simply click on the link to track your order on Posten Sweden’s site.

Delivery modes, costs

If you forget your password, simply click FORGOTTEN YOUR PASSWORD? and fill in your email on the page that follows. A new password will be sent to you. If your email address is not recognized, you will have to register again.

As soon as you login with your new password, you will be given the option to change it to one that you find easier to remember.

Delivery times

We provide estimated shipping dates. Exact timelines depend on product availability. In general, it takes between three to five working days for products that are in stock. The delivery time for products that have to be back-ordered might be longer.

You can track your orders using the Track & Trace link that will be sent to you in an email as soon as your delivery is shipped.

Delivery outside the country

A dealer’s account administrator is the only person who can change the details of users linked to that account. By going to the User’s tab in their account’s company administration area, an administrator can edit a user’s personal details, modify their rights, change their role and de-activate or delete user accounts as necessary.



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