General FAQs

Orders

The Order FAQ Section explains how to find the most suitable product for you, how to place orders and where to view and manage your placed orders.
Please see below the main topics contained in this FAQ section.

- Search: Explains how to find products via the search functionality & navigation
- Product availability: Details the different product statuses according to their availability on the Nikon Store and how to be notified when a product is back in stock
- How to place an order: Outlines the steps required to place an order
- Vouchers: Explains how voucher codes can be used and how they are applied to your orders
- Check Order Status: Explains where to find the order history and the possible order statuses
- Cart: Outlines how to manage and save the cart

Click here to view the Order FAQ Page.

My Account

The My Account FAQ Section explains how to register, how to login and what to do in case you forgot your password. It additionally illustrates how to manage your personal details, like address and password.
Please see below the main topics contained in this FAQ section.

- Register & login: Describes how and what personal details are necessary to register as a customer of the Nikon Store. It also illustrates how to login
- Forgot password: Describes how to retrieve your password in case you have forgotten it
- Change personal details: Describes where and how to edit your personal details

Click here to view the My Account FAQ Page.

Delivery of the order

The Delivery FAQ Section explains the delivery modes, costs and time. It additionally illustrates how and where to keep track of the order dispatches.
Please see below the main topics contained in this FAQ section.

- Delivery of the order: Outlines who takes care of the order dispatch and how to track it
- Delivery modes & costs: Describes the different delivery modes and related costs
- Delivery times: Describes the estimated delivery times according to the different delivery modes

Click here to view the Delivery of the Order FAQ Page.

Payment

The Payment FAQ Section explains which prices are displayed on the Nikon Store, the different payment methods and how Nikon tries to prevent fraud on the Nikon Store.
Please see below the main topics contained in this FAQ section.

- Payment methods: It describes which payment methods are accepted on the Nikon Store
- When Nikon charges your account: Describes when the money is charged to the customer account
- Credit card denied: Explains the possible reasons why a credit card has been denied
- Prevent misuse of credit cards: Describes the measures taken by Nikon in order to prevent the misuse of credit cards
- VAT & other taxes: Explains the type of prices and taxes displayed on the Nikon Store

Click here to view the Payment FAQ Page.

Returns

The Returns FAQ Section explains how to return an order and the refund process. It additionally illustrates how to edit or cancel an order.

- How to return: Details the returns conditions, how to place a return request and how to return an order
- Refund because of return: Outlines the refund process for returned goods
- Returns without respecting terms & conditions: Describes what happens if you returns goods not conform to T&Cs
- (Partially) cancel an order: Describes the conditions for cancelling an order and how to cancel an order
- Modify order: Describes how to edit an order

Click here to view the Returns FAQ Page.

 

 

 

 



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